operation timed out but you cant do anything!

I mean… shouldnt program give OPTIONs when operation failed? or if there are some previous task?
This is about VMware, Virtual Infrastructure for ESX..

I have asked my colleague to take snapshot the server then install the .net framework 3.5 on a corporate web server.
Shutdown the server, take the snapshot, start the server, and install, reboot.

All should be 5min task.

BUT!

snapshot has failed and miserably we have spent more than an hour trying to recover stuck server to start up. I knew immediatly that vm task or vmserver pid requires to be KILLED on the ESX but since my colleage was more GUI guy than CLI he never thought we requires to logon to ESX via CLI and issue KILL command.

Ok.. I like GUI, I do, but when CLI provides more options (in fact REQUIRED operation in this case) but GUI doesnt, I must say that GUI sux.

I think VI should

1 list all queued task
2 list all process that can be killed
3 provide all command wrapper (instead of cancel option thats greyed out..)

I know.. im asking too much…
I’ll keep using putty for now..

for others who may have suffered same issue and think you need to manually KILL the virtual guest machine, read this